Support

Frequently asked questions.

Answers to the most common questions about membership, billing, templates, and Meta ads. Can't find what you need? We're happy to help.

Getting Started

New here? Start with these.

What is Social Templates Co?

A membership built specifically for photographers that gives you back the hours you'd spend on marketing. You get new Reels, Stories, and Carousel templates every week, built on what's trending, plus a custom content calendar. Annual members also get ready-made Meta ad campaign strategies built by former Meta advertising leaders, and the Quick Start Ads Course for Photographers, so you can reach new clients faster.

Do I need any experience running ads?

How does the membership work?

How quickly can I get started?

Membership & Billing

Plans, payments, and cancellations.

Is there a free trial?

What's the difference between Monthly and Annual?

Can I switch plans?

How do I cancel my membership?

Do you offer refunds?

Content & Templates

What you're actually getting.

Are the templates editable?

Do the templates work for my specific niche?

How often is new content added?

How do you keep up with trends?

Meta Ads

Growing past your current followers.

What are Meta Advertising Campaign Kits?

Do you run the ads for me?

How much should I budget for ads?

Will this work if I've never run an ad?

Account & Access

Logging in and managing your account.

I can't log into the Membership Hub. What do I do?

Can I access my membership on multiple devices?

What happens to my access if I cancel?

Still Stuck?

Didn't find your answer?

Email us

Send us your question and a real person will get back to you within 1 business day.

[email protected]

Chat with us

Click the chat bubble in the bottom corner of any page for instant help, day or night.

Ready to see the whole system?

Transparent pricing, no sales call, cancel anytime.

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