Privacy Policy

Overview

This Privacy Policy explains how Social Templates Co ("Social Templates Co," "we," "us," or "our") collects, uses, shares, and protects information when you visit socialtemplatesco.com, create a membership account, or otherwise use our templates, guides, and courses (together, the "Services"). By using the Services, you agree to the collection and use of information as described here. If you don't agree, please don't use the Services.

Information We Collect

Information you give us

When you create an account, subscribe to a membership plan, download a guide, or contact us, we collect information such as your name, email address, and billing details. Payment card information is entered directly with our payment processor and is never stored on our own servers.

Information collected automatically

When you use the Services, we automatically collect certain information, including your IP address, browser and device type, pages viewed, and how you interact with our site. We collect this through cookies and similar tracking technologies, described in more detail below.

Information from third parties

If you find us through a partner, affiliate, or advertising platform, that source may share limited information with us, such as which ad or link you came from, so we can measure how our marketing is performing.

Cookies & Tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how visitors use our site. We also use advertising pixels from platforms such as Meta (Facebook/Instagram) and Google to measure the performance of our ad campaigns and to show you relevant ads on those platforms, including ads based on pages you've viewed on our site. You can control or disable cookies through your browser settings; some parts of the Services may not work as intended if you do.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve your membership access, template library, and course content
• Process payments and manage your subscription, including billing and renewals
• Send transactional messages, such as receipts, login help, and account notices
• Send marketing emails or texts about new templates, features, or offers, where you've opted in, and let you unsubscribe at any time
• Understand how our Services are used so we can improve them
• Advertise to you, or to audiences similar to you, on platforms like Meta and Google
• Detect, prevent, and address fraud, abuse, or security issues

How We Share Your Information

We don't sell your personal information. We share information only in these circumstances:

• Service providers who help us run the business, such as our website and CRM platform (GoHighLevel), our payment processor, and our email/SMS delivery providers
• Advertising partners like Meta and Google, who receive limited, typically pseudonymous data used to measure and deliver ads
• Legal reasons, if we're required to by law, subpoena, or similar legal process, or to protect the rights, property, or safety of Social Templates Co, our members, or others
• Business transfers, such as a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction

Data Retention

We keep your information for as long as your account is active or as needed to provide you the Services. We may also retain and use information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights & Choices

You can review and update your account information at any time from your account settings, and you can unsubscribe from marketing emails using the link at the bottom of any email we send. Depending on where you live, such as California or the European Economic Area/UK, you may have additional rights under laws like the CCPA or GDPR, including the right to request access to, correction of, or deletion of your personal information, and the right to opt out of certain uses of your data. To exercise any of these rights, contact us using the details below.

Children's Privacy

Our Services are intended for business owners and are not directed at children. We don't knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Security

We use reasonable administrative, technical, and physical safeguards to help protect your information. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we'll update the "Last updated" date above and, where appropriate, let you know directly.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, email us at [email protected].